Magic Wand II

I had a great conversation with a customer about his lawn just yesterday. He is cancelling because of the weeds he has. He also mentioned that our product is not working, but he continues by saying "how great it work last fall" when he came on. He does mention that his "lawn is nice and green."

I asked him "have you watered?" "WATER! I am not paying for the cost of water nor the sewage charge." So, that means you have not watered? "We have had rain, so why should I?" Let me ask you the reader a question, “has it been hot and dry?"

I continue by telling him that the results are dependent upon weather and water. His reply:”if your program is dependent upon weather, then I should be doing the program myself." "I have a product off the shelf that works and I can do it."
I asked if he read the instructions? See, the product is not to be applied in the extreme weather, which he is doing. I had gotten no reply.
I continue to tell him that his lawn would have been far worse without our program. He responds, “you’re kidding me, right?"
With the weather we have had, all lawns do not do well, unless specific varieties of turf grass are seeded in to cope with these issues. From drought, to heat, disease, cutting height, lack of watering to the company cutting the lawn. These and many other variables dictate the outcome of your lawn. Our lawn care programs are the base to a healthy lawn, but at times your lawn may require more.

This is where this homeowner has high expectations with what they have purchased rather than being realistic. With the extreme weather, come extreme measures to keep your lawn healthy and growing.

I certainly want all to be on a budget, but there are times that the budget requirements do not meet the demand at hand. Your expectations need to be equal to the budget outcome. Is this where my techs and I have failed to explain the program? With every application we check and provide adequate info to attain the lawn you are looking for? We do get comments back, "not doing it", "never going to water", "my lawn mower only cuts this high", "my neighbours have a great lawn?", and the comments continue.

What I am getting at, is, that when we do come out, each visit consists of a fertilizer, sugars and other components that obtain that healthy lawn, but other applications are required to keep that lawn up at those high expectations at additional costs. This is not to say that no other further applications are or would be required. Time will tell as well as the weather.

OF NOTE: Going through my customer accounts, I have found that many have not prepared for the number of grubs we will have this fall. Their damage will be evident soon. I have seen action all over from skunks and have found high numbers of grubs. If I can suggest one thing now, get an insect manager booked from your company.

I love doing this job, but there are comments and practises that mentally kill me. We all do our best and I mean all lawn care companies, but at times we do not get the respect or legitimacy we deserve. I will continue as well as my techs, who by the way, are the greatest team I have ever had and that are on the road right now doing their best for you.

Remember, that a healthy lawn produces O2 and reduces CO2. Lets continue the great work we all are doing!

Thank you for being my customer and providing me work for which I love doing.

Thank you.